Order Fulfillment Services

Order Processing & Delivery Solutions for All Industries

Custom BackOffice Solutions not only provides inventory storage and management, but we can also ensure that your merchandise gets to your consumers or retail partners efficiently with our fulfillment services. Our fulfillment services are customizable to your needs, whether you need a fixed rate for standardized shipments or an hourly rate for variable work. In either situation, you can count on our experienced staff to accurately pull orders, meet packing specifications, and get every order out on time.

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Pick & Pack Fulfillment Services

Our team is ready to pick, pack, and ship orders within 24 hours of order receipt. We offer a wide variety of packaging options and can customize solutions to meet your needs. You can track every order and share tracking data with your clients with our online reports.

Custom Fulfillment Solutions for Retail Vendors

If your merchandise is being shipped to retail partners, there are specific protocols for packaging and shipping that must be followed to ensure that your products get on the shelf as intended. We’ll follow vendor shipping requirements to the letter and fulfill orders correctly every time.

FBA and FBM Services

We are an Amazon fulfillment partner and provide fulfillment by merchant (FBM) services to help you get orders out for every marketing platform your business may utilize.

Shipping Solutions

We provide domestic and international shipping solutions, including USPS, FedEx, UPS Ground, and UPS Express. We also offer less-than-truckload (LTL) and full truckload (FTL) shipping, all with real time tracking capabilities.

Additional Services

When it comes to customer service, we give you the whole package. Custom BackOffice Solutions is not just a warehouse. We are a full-service distributor anchored by a dedicated staff and customizable services that are matched to your distribution needs. We store your goods, provide expert inventory management, meet your shipping requirements, and take care of everything in between. Additional services we offer include:

  • Managing returns
  • Inserting catalogs and other marketing materials
  • Customer service
  • Consulting
  • Domestic and international receiving
  • Special projects
  • Kitting, packaging, and labeling
  • Product tagging (UPC, bar coding, price, and related label types)
  • Full logistics support for non-resident importers
  • Domestic and international distribution services
Customer Reviews
Alyssa J.
WONDERFUL customer service. Very responsive!
Mark J.
Wonderful ladies that will do what it takes to make sure your customers are taken care of.
Jenny S.
Love working with the team at Custom Backoffice Solutions. They are friendly, responsive and work hard to ship out product in a timely manner. It’s been a pleasure from day one! Highly recommend!!
Martha R.
To my fellow publishers, I have this to say: Don't try to do your own picking, packing, shipping, and warehousing. Leave these important jobs to the experts at CBO. Spend the money and do it!
Alexandria B.
We have worked with CBO for a few years now and they are simply amazing! Very attentive and always communicating on every aspect!
Barbara S.
CBO is the best. Great team, great service. I've been with them for 5+ years now.
Jennifer J.
Excellent customer service! You can tell their clients are their #1 priority!
Brian M.
Great warehouse to work with, they work hard to keep things moving smoothly. When there is an issue, they work diligently to resolve it quickly.

Fulfillment Services FAQs

 

What are fulfillment services, and how can they benefit my business?

Fulfillment services handle the storage, packaging, and shipping of products on behalf of businesses, allowing them to focus on growth rather than logistics. By outsourcing fulfillment, businesses can reduce operational costs, improve shipping efficiency, and scale without the burden of managing inventory, warehousing, or fluctuating labor needs. Custom BackOffice (CBO) Solutions provides full-service fulfillment, including pick and pack, shipping, inventory management, and returns processing, ensuring businesses can meet customer demand while maintaining operational efficiency.

 

What types of businesses benefit most from product fulfillment services?

Businesses that sell physical goods and require efficient logistics benefit the most from fulfillment services. eCommerce retailers and consumer packaged goods (CPG) companies gain from streamlined inventory management and fast shipping. Supplement and health product businesses benefit from compliance-ready storage and shipping solutions. International businesses expanding to the U.S. use fulfillment services to reduce shipping costs through bulk importing and more affordable local deliveries. Lastly, publishing companies and seasonal businesses need flexible fulfillment that scales with demand.

 

How do you ensure order accuracy in high-volume fulfillment solutions? 

CBO Solutions prioritizes accuracy in order fulfillment by leveraging advanced inventory management systems and rigorous quality control procedures. Every order is carefully picked, packed, and verified before shipping. Additionally, our tracking system can connect to a company’s website to monitor fulfillment progress in real-time, ensuring orders reach the right customers promptly. By integrating with eCommerce platforms, we minimize errors and provide transparency throughout the fulfillment process.

 

Can your fulfillment services handle seasonal spikes in demand?

Yes, CBO Solutions is equipped to handle seasonal fluctuations by scaling operations to meet increased order volumes. Our flexible warehousing and fulfillment processes allow businesses to prepare for peak sales periods, such as holidays and product launches, without logistical bottlenecks. Whether a company experiences predictable seasonal trends or sudden surges in demand, our team ensures timely fulfillment without compromising accuracy or efficiency.

 

How do your product fulfillment services handle returns and exchanges?

CBO Solutions simplifies returns and exchanges by providing a structured reverse logistics process. We work with businesses to manage returned inventory, inspect products for resale, and restock or dispose of items based on client preferences. We focus on meeting the specific needs of our clients and their customers.

 

What industries do you specialize in for fulfillment services?

CBO Solutions specializes in serving all types of businesses, such as publishing organizations and individuals, skincare, clothing, supplement companies, and international businesses establishing a U.S. presence. We also support businesses that sell food, toys, outdoor equipment, health products, and home improvement tools. We provide industry-specific fulfillment solutions, including custom packaging, compliance with retail vendor requirements, and logistics support tailored to each industry’s unique needs.

 

Are your fulfillment services in Tucson scalable for growing businesses?

Absolutely. CBO Solutions operates from a 70,000-square-foot facility in Tucson, AZ, designed to support businesses at any stage of growth. Our flexible fulfillment solutions and warehouse space allow businesses to scale seamlessly, accommodating increasing order volumes, expanding product lines, and evolving logistics needs.

 

What is the turnaround time for orders processed through your product fulfillment services?

CBO Solutions processes orders within 24 hours of receipt, ensuring fast and reliable shipping. We offer expedited and same-day shipping options when needed, helping businesses meet customer expectations for timely delivery. Real-time tracking allows clients to monitor the fulfillment process and keep their customers informed. This comprehensive approach ensures businesses can scale efficiently while providing customers with a seamless shopping experience.

 

What are the costs associated with your product fulfillment services?

The cost of our product fulfillment services depends on your specific needs, including product type, order volume, storage requirements, and shipping preferences. We offer flexible, customized solutions to fit your business. Contact us today for a personalized quote and see how CBO Solutions can streamline your fulfillment process!

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